Business Services

Business Applications

In a constantly evolving business landscape, it is imperative to future-proof your business and realize the full potential of technology breakthroughs while sustaining profitability in a competitive world.

Prepackaged business applications from leading global product vendors provide best-in-class business processes. This facilitates cutting-edge technologies to evolve a comprehensive IT landscape for your enterprise. In addition, enterprises need technology expertise backed by deep industry knowledge to successfully execute business agendas with robust IT strategy initiatives.

At the same time, to achieve competitive advantage, organizations are increasingly looking towards adoption of technology-driven business models to build their IT infrastructure and enterprise architecture.

List of Service Offerings :

Packaged Business Applications
  • SAP : The SAP implementation approach is highly specialized and in lockstep with industry best practices. Compliance is assured during every phase of the implementation or upgrade, providing enterprises with ample opportunity to review or realign internal controls to enable better business practices. The end result of this collaborative approach is a reduced year-over-year compliance cost and improved control mechanisms.

  • Microsoft Dynamics : Microsoft Dynamics™ practice caters to the business needs of both large enterprises and mid-sized organizations by providing end-to-end services on Microsoft Dynamics™ AX, Microsoft Dynamics™ NAV, and Microsoft Dynamics™ CRM. These solutions will lower the total cost of ownership (TCO), ensure higher and quicker return on investment (ROI) - thus enabling customers to improve their competitiveness.
Enterprise Content Management

With our Content Management solution, enterprise can leverage enterprise knowledge assets for competitive advantage by structuring the information for easy access and retrieval. We help the enterprise to manage the entire life cycle of content and implement comprehensive solutions.

Enterprise Information Portal

Proliferation of disparate IT applications is a challenge for organizations. Our Enterprise Information Portal services helps you implement portal solutions to create a single point for accessing information, managing user expectations, and handling governance issues, while bringing order and predictability into your enterprise portal evolution.

Data Analytics

SOFTTHINK helps organizations transform themselves into analytics-driven enterprises. Our proven expertise and extensive experience enables you to monetize data by leveraging the three pillars that support the elements of process, people and technology in your organization. These pillars also constitute three distinct offerings :

List of Service Offerings :

Boundaryless Information

The boundaryless information platform removes barriers within data, processes and technologies to make the right information available to the right people at the right time. The approach is driven by data provisioning and begins with the objective of building an inventory of information assets with internal master, transactional and external data. Real-time data streaming enables enterprises to generate accurate and actionable insights about customers and operations. The platform integrates data from internal and external sources, stores the data in a data lake, makes it available for consumption using the right data grid, and effectively leverages internal infrastructure and external cloud environments.

The Boundaryless Information Platform offering comprises of various technology components :

  • Data lakes
  • Master data management
  • Data grid
  • Real-time processing
  • Platforms and data-analytics-on-the-cloud

Progressive Organization

A progressive organization is the glue that binds, builds and delivers capabilities of the boundaryless information platform and pervasive analytics. Progressive organizations introduce the right structure, processes and culture to embrace new paradigms. The success of a progressive organization depends on establishing the right data and analytics strategy along with the appropriate operating model to execute the strategy. By focusing on data governance, change management and strategic organizational design, enterprises can align business and technology and enable business speed and responsiveness. Data governance ensures that data is accurate, complete, secure, available – anytime and anywhere – and that it enables the relevant architecture, policies and procedures in the information value chain.

SOFTTHINK delivers key capabilities to build a progressive organization :

  • Strategy and target operating model
  • Change management
  • Landscape simplification and modernization
  • Architecture and engineering
  • Data governance and management

Pervasive Analytics

An analytics-driven enterprise is defined by how proactively it uses available data to make decisions across levels, i.e., how mature it is in terms of analytics and the features that are enabled. While strategic decision-makers need predictive analytics, field sales and operations need real-time analytics to address changing customer preferences, predictive maintenance issues, etc. Pervasive analytics focuses on data consumption and ensures that analytics is used across all organizational levels and for all important business decisions.

The Pervasive Analytics offering includes the following :

  • Self-service
  • Analytical workbench
  • Responsive enterprise
  • Machine learning
  • Prescriptive and optimization


SOFTTHINK Digital offerings are designed to touch all aspects of a digital transformation journey for an enterprise by using a combination of business and technology capabilities.

List of Service Offerings :

Digital Marketing

Build deeper consumer relationships by providing contextualized and personalized experiences, analytics-driven data intelligence for insights-driven action, and faster and optimized execution of digital programs for superior ROI. We work with your CMOs to solve problems such as customer experience, campaign management, marketing analytics, and marketing operations.

Electronic Commerce

Build, maintain, and optimize electronic platform for sales of products and services, and ensure business and operations support. We enable you to become a best-in-class commerce player by engaging digital consumers effectively through simplified, personalized, omni-channel experiences across all touch points with cloud-based offerings across traditional and nascent industries.

Enterprise Mobility

Harness our engineering prowess and mobility centers of excellence to create novel solutions based on your specific requirements ranging from envisioning and business consulting to mobile-based business solutions, intellectual property-based mobile technology solutions, mobile technology services (mobile application development and maintenance, mobile testing services), and industry-focused mobility solutions.

Connected Services

The 'connected world' concept has scaled several notches higher – from just Internet and mobile to Wearables and IoT. Wearable technology interweaves technology into everyday life and makes technology pervasive. By 2018, it is estimated that this market will be worth nearly US $12.6 billion.


IT is redefining business in a significant way. IT's impact transcends geographies, enabling enterprises gain a distinct competitive advantage. But, is investing in any kind of technology going to work for your business? Certainly not, but an intelligent investment can. As businesses must provide appreciable returns to shareholders it is imperative that their IT-enabled investments provide measurable business outcomes. Our SAP specialists work with the objective of helping clients realize measurable business value from their investments, thus keeping client businesses relevant and future-proof.

List of Service Offerings :

SAP end-to-end Implementation and Rollouts

The proven implementation methodology and the uncompromising emphasis on standards and processes translate into robust SAP implementations for your business. Our SAP consultants have global experience, having delivered high-quality SAP implementations within time and budget for customers across geographies. Our template-based approach optimizes rollout duration and leverages our experience in multi-country rollouts. The result – faster rollouts while maintaining standard business practices across geographies. This helps create better ROI for our clients.

SAP UX Frameworks

Enterprises worldwide have started looking at the UX aspect and are working to renew their current applications to 'keep it simple' for their end-users. With more and more innovative UX solutions and frameworks available from SAP viz. Fiori, UI5, and Screen Personas, it is now possible to change the user experience of SAP products and applications in a very cost-effective manner, radically.

SAP Upgrade Services Including Upgrade Assessment

From 4.7 to 6.0, SAP has released more than 650 new functionalities. Subsequent enhancement packs have brought in 1770 functionalities. Considering the changes in the product architecture, organizations need to assess whether they are losing out by not using SAP's new features or whether the current version along with the hardware is sustainable. We can help you answer these questions and formulate a plan to meet your objectives.

SAP Application Maintenance Services

We deliver SAP application maintenance services (AMS), that includes industry best / new practices, and addresses all the above concerns. Our core philosophy is to eliminate, automate, or shift-left. Thus, the resultant funnel is a significantly reduced maintenance work, with maximum uptime for the end-users.